First, all users on a Group FaceTime call need to be on iOS 12.1.4. Secondly, the 'Add Person' feature is not working the way explained in a Group FaceTime support document Apple published at the. How to Use Group Facetime. If you’re wondering whether Group Facetime is possible or whether you can only set up a one-on-one call, the answer is that there is Group Facetime capability for all iOS-enabled devices that support the service. Let’s say that you’re using your iPhone to start a Group Facetime call. FaceTime wasn't the first video calling app but it may be the most well-known and one of the most widely used. However, Apple doesn't make FaceTime for Android, so there's no way to use FaceTime and Android together. The same for FaceTime on Windows. While we're social distancing, we might need a way to connect to our loved ones. Sometimes a 1 to 1 FaceTime call just doesn't cut it. You need Group FaceTim. Starting with iOS 12, Apple is adding group FaceTime video calls to the popular app. But sometimes you can see the FaceTime group video call not working. Most of the times it's not the app, but your Internet connection. Speedify helps you avoid choppy video and disconnects when having a group video call on FaceTime.
'I cannot call a specific person on the list of FaceTime on iPhone, as the FaceTime/Audio icons are greyed out. How can it be fixed?'
--From a FaceTime user
Recently, some users reported the similar issue that no FaceTime option is available for contacts. When they receive calls from some specific persons, they can call them back. However, they cannot initiate a call because the FaceTime icon on contacts is greyed out, rather than being the normal white. Other users say that they have the problem on their iPhone, but not on iPad.
FaceTime always provides convenience for who want to make a video call, but things turn bad when FaceTime icon greyed out and FaceTime option is not available in contacts. For this reason, we gather some solutions to help you fix the issue.
Before you try out the above methods**,** make sure of the following items:
- FaceTime is available in your region. To check it, you can ask your carrier, or see if your friend in the same region as you can use FaceTime.
- FaceTime is available on your device. You can refer to Solution 1 and Solution 2 to enable FaceTime.
- The one you want to call owes an iPhone, iPad or Mac, and he/her has signed in FaceTime with Apple ID.
- You’ve marked down the correct Apple ID or phone number of whom you want to call.
Solution 1: Turn off and on FaceTime
Suppose you find FaceTime option are available in Settings, but not in Contacts, you may try to restart FaceTime:
- Go to Settings > FaceTime.
- If you see the button beside 'FaceTime' is grey, FaceTime hasn't been turned on. Just swipe the button right to make FaceTime available.
- If you see the button is green, then FaceTime is on. Then you are suggested to slide the button left to turn off FaceTime, wait for a minute and turn on FaceTime again.
Sometimes you are informed that FaceTime is 'Waiting for Activation', you may need to check network connection, set Date & Time automatically or restart FaceTime or your device.
Solution 2: Turned off and on FaceTime in Restrictions
Another factor that prevents FaceTime from working normally is Restrictions.
- You can open Settings > General > Restrictions;
- If you tap Enable Restrictions and turn off FaceTime on the 'ALLOW' list, FaceTime will be unavailable and disappear on your Home Page.
- Therefore, slide to turn on FaceTime, and open contacts to see if the FaceTime icon works fine.
Solution 3: Reset All Settings
Wrong settings on a device will be the stumbling block for apps running normally. Reset All Settings, in which only system settings will be erased without data loss, can help you fix the FaceTime icon greyed out issue easily.
- Go Settings > General > Reset > Reset All Settings, enter your password and wait for a normal system come back later.
Solution 4: Recreate Contacts
Deleting and recreating contacts is the last way you can try and hope you can manage it. Before you go any further, make a backup for the contacts you are going to delete. If the amount is not so large, you can even mark down the details with a pen and a piece of paper. Then, open Contacts app and tap Contacts at the bottom, find the contact you are going to deal with, tap Edit and slide down to Delete Contact.
To recreate a contact, there are two ways:
- You can tap Contacts at the bottom of the app, and then the icon of 'plus' on the top right. On the new interface, enter all details of the new contact, and tap 'Done' on the top right.
- Besides, if the contact called you recently, you can tap Recents at the bottom of the Contacts app, tap Info beside the number, choose Create New Contact, enter the details, and tap 'Done' on the upper right lastly.
Now see if you can make a FaceTime call to the contact!
Users who have contacted Apple support have been told to update their Apple device to take the leap to the latest version of iOS. We will update this page as soon as we have a detailed report on this issue. In the meantime, check out below possible methods to fix “FaceTime Not Working” issue on your iPhone.
Quite a lot of users have reported FaceTime issues (both over Wi-Fi as well as over 3G/4G).
Some are pretty basic – where it’s just a problem with the accounts or passwords – while some go beyond that. Issues with Wi-fi, with Apple’s servers, with router configurations, etc. can all be a problem. As of this writing, Apple servers seem to be fine and there is no indication of any issues at that end.
We take a look at possible solutions, troubleshooting and bug fixes that will help you overcome problems of FaceTime not connecting on your device.
Content At a Glance:
Device Compatibility
When Apple announced FaceTime over Cellular Data, there was a catch: the option was available only for selected devices. Make sure your device is eligible for FaceTime feature.
Data Plan Compatibility
Although Verizon and Sprint have absolutely no qualms about letting you do FaceTime over 3G/4G networks, AT&T is being somewhat crazy. Only new users with the Shared Data plans are eligible to use FaceTime over 3G on AT&T’s network.
If you are an existing customer of AT&T but are not on the Shared Data plans, you will need to check out with your service provider if your data plan lets you use FaceTime over Cellular data.
Toggle Airplane Mode
At times, there are possibilities of some issues with a network connection. Trying toggling ON Airplane Mode from the Settings app, and turn it back OFF after few seconds. Doing this will refresh your network, whether it is Wi-Fi or Cellular Data.
or
Wi-Fi Issues
Wi-Fi issues can be woeful and can cause a lot of FaceTime issues. Inconsistent/unstable Wi-Fi network, incorrect router settings that prevents your iPhone from connecting to the Wi-Fi can lead to call failures in FaceTime.
To fix Wi-Fi issues, here’s what you can try.
Re-activating FaceTime
Signing out of FaceTime and logging in again can also help you fix FaceTime problems that are probably caused due to account authentication. To do this:
- Open Settings → FaceTime.
- Turn off the switch
- Re-enable/turn on the switch after a few minutes. You should see the ‘waiting for activation…’ sign
- After FaceTime is activated, you should see the Apple ID field. Tap on it and then tap on Sign out.
- Now, re-login by tapping on Use your Apple ID for FaceTime.
Resetting all settings
According to one of the users on Apple Forums, resetting all settings has solved the issue of FaceTime not working. There were many other comments vouching for this fix. In order to reset all settings, go to Settings → General → Reset → Reset All Settings.
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Hopefully, this should fix the FaceTime not connecting issue. Share your feedback with us in the comment.